Shipping & Returns

Shipping Information

Thank you for shopping with Held by His Grace! Every order is made especially for you through our trusted production partner, Printful. Because each item is created on demand, please allow a little extra time for production before your order ships.

Processing Time

  • Orders are typically processed within 2–5 business days.

  • During holidays, sales, or new collection launches, processing times may be slightly longer.

Shipping Time

After your order has been produced, estimated shipping times are:

  • United States: 3–7 business days

  • International: 7–21 business days (varies by destination)

Once your order ships, you'll receive a confirmation email with tracking information.

Returns & Exchanges

Because each item is made to order specifically for you, we do not accept returns or exchanges for incorrect size, color choice, or buyer's remorse.

Please review our sizing charts carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 14 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We'll work with you to provide a replacement or another appropriate solution.

Order Changes & Cancellations

Since orders enter production quickly, changes or cancellations can only be requested within 12 hours of placing your order.

After production begins, we cannot guarantee modifications or cancellations.

Lost Packages

If your tracking information shows your package was delivered but you haven't received it, please contact the shipping carrier first.

If you still need assistance, feel free to reach out to us and we'll do our best to help.

Questions?

We're always happy to help.

📧 hello@heldbyhisgraceapparel.com

We strive to respond to all inquiries within 1–2 business days.

💛 A Personal Note

Thank you for supporting Held by His Grace. Every purchase helps us continue sharing messages of faith, hope, and encouragement through thoughtfully designed apparel. We pray each piece reminds you that no matter what season you're in, His grace is always enough.